Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Transit Time

After your order has been processed and shipped, the estimated delivery (transit) time is:

5 – 8 business days

Please note that transit times are estimates and may vary depending on your location, carrier delays, weather conditions, or peak seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
Tracking numbers typically become active within 24 hours.

You can track your package anytime directly on our website via the “Track My Order” page.

4. Damages & Issues

If you receive your order damaged, please contact the shipment carrier to file a claim.

Please:

  • Save all packaging materials and damaged goods

  • Take clear photos of the damaged item and packaging

  • Send the photos and order details to our support team at:

info@modypure.com

We will assist you as quickly as possible.

5. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure the shipping address entered is correct.

We begin processing orders quickly, so there is only a short window to correct an incorrect address.
If you believe you entered an incorrect shipping address, please contact us immediately.