Refund policy

At Modypure, we value your satisfaction. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused.

• With all original tags attached.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at info@modypure.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Sale items or gift cards.

If you have questions or concerns about a specific item, please reach out to our support team.

Exchanges

The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@modypure.com.